Client Experience

Intake Specialist

JOB TYPE

Full Time

LOCATION

Irvine, California

Text Kevin is looking for an Intake Specialist to join our personal injury law firm.

We are Text Kevin, and our mission is to make injury claims easy for accident victims, together, through friendly, reliable, and transparent legal services.

We are growing and have been recognized as “Ones to Watch” and “Rising Stars” in plaintiff’s personal injury law.

Our clients have been injured in accidents and it is our job to help them go up against well-funded insurance companies’ intent on denying, delaying, and defending legitimate injury claims.

Now is the perfect time to come to Text Kevin and help us accelerate our firm’s leadership position!

If you are a proactive, strategic, and results-oriented leader, Text Kevin may be a great fit.

Will you join us on this journey?

WHAT YOU WILL DO

Engage potential clients with exceptional people skills to build trust from the first interaction.

Assess each potential client’s situation with a consultative approach, presenting the best course of action.

Communicate effectively across all platforms (phone, text, chat, and email) to ensure clarity and empathy.

Maintain accurate data entry and follow-up diligently throughout the intake process.

Collaborate within a supportive team environment while also working autonomously as needed.

Transition newly retained clients to the appropriate team and establish client files in CasePeer.

WHAT YOU WILL NEED

Bilingual proficiency in English and Spanish, aiding communication with diverse clients.

Demonstrated responsibility, trustworthiness, and commitment to ethical standards.

Kind, empathetic demeanor for connecting with clients in a supportive manner.

Service-oriented mindset, focused on providing exceptional support and assistance.

Strong interpersonal and communication skills, both verbal and written.

Organizational and multitasking abilities, managing tasks and priorities efficientlys.

Problem-solving skills, adept at addressing challenging situations and finding solutions.

Collaborative approach, effectively working as part of a team to achieve goals.

Sales skills or legal process familiarity advantageous, training provided if necessary.

Eagerness to learn, grow, and perform responsibilities with a positive attitude.

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If you’re having trouble submitting this form, please send us an email with your resume and a link to the position at: careers@crockettlawgroup.com

Intake Specialist

WHAT YOU WILL DO

WHAT YOU WILL NEED

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